Return Policy of Stynasonali

Effective Date: January 8, 2025

At Stynasonali, we strive to offer you a seamless and enjoyable shopping experience. We understand that sometimes an item may not meet your expectations, or you may need to return it for other reasons. This Return Policy outlines the process and conditions under which we accept returns and exchanges for products purchased from our website https://stynasonali.com.

1. Eligibility for Return

We want you to be completely satisfied with your purchase. You may return eligible items within 30 days from the date of delivery. In order to qualify for a return, the following conditions must be met:

  • Item Condition: The item must be in its original condition, unused, unassembled, and in the same packaging in which it was received. We cannot accept returns for items that have been used, assembled, or altered in any way.
  • Original Packaging: All original packaging, including tags, labels, and instruction manuals, must be included in the return.
  • Proof of Purchase: A receipt or order confirmation must be provided as proof of purchase. This can be found in your email confirmation or account order history.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or other reasons. These include, but are not limited to:

  • Custom-made or personalized items
  • Clearance or final sale items
  • Gift cards and vouchers
  • Mattresses, pillows, and other bedding products (if used)
  • Items damaged after delivery due to misuse or improper care

If you are unsure whether an item can be returned, please reach out to our customer service team for clarification.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@stynasonali.com or call us at (979) 830-0939. Please provide your order number, the item you wish to return, and the reason for your return.

  2. Return Authorization: After verifying your return request, we will issue a Return Merchandise Authorization (RMA) number. This RMA number must be clearly written on the return package.

  3. Packaging: Ensure that the item is securely packaged in its original packaging, along with any accessories, manuals, and other items that came with the product.

  4. Shipping: You are responsible for shipping the return item to us. Please ship the item to the following address:

    Stynasonali Returns Department
    1601 Harrison Rd,
    Brenham, Texas (TX), 77833

    We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure your return is delivered safely. We are not responsible for lost or damaged items during return shipping.

4. Return Shipping Fees

  • Return Shipping Costs: You are responsible for the cost of return shipping unless the item was defective, damaged during transit, or the wrong item was shipped to you. In those cases, we will provide a prepaid return label.
  • Restocking Fee: We may charge a restocking fee of up to 15% of the item’s purchase price for certain returns (e.g., large furniture items) to cover the cost of processing the return.

5. Refunds and Exchanges

Once your return is received and inspected, we will process your refund or exchange. Please allow 7-10 business days for us to process your return once it arrives at our warehouse.

  • Refunds: If your return is approved, we will issue a refund to the original payment method. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

  • Exchanges: If you wish to exchange an item for another color, size, or model, we can process the exchange once the original item is returned and inspected. If the exchanged item is of a different price, we will charge or refund the price difference.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or was not what you ordered, please contact us immediately at info@stynasonali.com or call (979) 830-0939. We will arrange for a replacement or a full refund, including any shipping costs, as applicable.

Please retain all packaging and take photos of the damage or defect, as these may be required for processing your claim.

7. Cancellations

You can cancel your order within 24 hours of purchase if your item has not yet shipped. Once an order has been processed or shipped, it can no longer be canceled, and you will need to follow the standard return procedure once you receive your item.

8. Changes to This Return Policy

Stynasonali reserves the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

  • Email: info@stynasonali.com
  • Phone: (979) 830-0939
  • Address:
    1601 Harrison Rd,
    Brenham, Texas (TX), 77833

We are here to help you with any issues and ensure a smooth return process.

By purchasing from Stynasonali, you acknowledge and agree to this Return Policy. We appreciate your business and look forward to continuing to provide you with high-quality modern and luxury furniture!