Refund and Return Policy – Stynasonali

Effective Date: March 3, 2025

At Stynasonali, customer satisfaction is our priority. We strive to provide high-quality home décor products, but we understand that sometimes returns or refunds may be necessary. This policy outlines our guidelines for returns, exchanges, and refunds, ensuring a smooth process for our valued customers.

1. Eligibility for Returns

We accept returns under the following conditions:

Items must be returned within 30 days from the delivery date.
Products must be unused, undamaged, and in their original packaging with all included accessories.
Proof of purchase, such as an order confirmation or receipt, is required.
Items marked as final sale, clearance, or personalized/customized products are not eligible for returns.

If your return meets these conditions, you may proceed with the return request.

2. How to Initiate a Return

To start the return process, follow these steps:

Contact Us – Reach out to our customer support team via [email protected] with your order number and reason for return.
Receive Return Authorization – Our team will provide return instructions and a return authorization number (RMA).
Pack Your Item – Securely package the product in its original condition.
Ship the Product – Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
Processing & Refund – Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5-10 business days.

3. Refund Policy

Refunds will be issued based on the following criteria:

Approved Returns – If your return is eligible, a full refund will be issued to the original payment method.
Partial Refunds – If the item is returned with signs of use, missing parts, or damaged packaging, a partial refund may be applied at our discretion.
Non-Refundable Items – Personalized, clearance, and final sale items are non-refundable unless defective.
Shipping Costs – Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Refund processing times depend on your bank or payment provider. If you do not receive a refund within 10 business days, please contact us.

4. Exchanges

We offer exchanges for defective or incorrect items. If you receive a damaged product, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement at no extra cost.

For non-defective exchanges, you may return the product and place a new order for the preferred item.

5. Damaged or Defective Items

If you receive a damaged or defective product:

Contact us immediately at [email protected] with your order number and clear photos of the damage.
We will assess the issue and provide a replacement or refund based on your preference.
Customers will not be charged for return shipping in the case of defective or incorrect products.

6. Cancellations

Orders can only be canceled before they are processed for shipping. Once the order is dispatched, it must go through the return process. To request a cancellation, email [email protected] as soon as possible.

7. Late or Missing Refunds

If your refund is delayed:

Check with your bank or credit card provider, as it may take additional processing time.
Contact your payment provider, as refund policies vary by institution.
If you still haven’t received your refund after 10 business days, reach out to our support team for assistance.

8. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the latest effective date. We encourage customers to review this policy periodically to stay informed.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, feel free to contact us:

📍 Address: 1601 Harrison Rd, Brenham, Texas (TX), 77833
📞 Phone: (979) 830-0939
✉ Email: [email protected]
🌐 Website: https://stynasonali.com/

Thank you for shopping with Stynasonali!