Shipping Policy – Stynasonali

Effective Date: March 3, 2025

At Stynasonali, we are committed to delivering high-quality home décor products with efficient and reliable shipping services. This Shipping Policy outlines the details regarding shipping options, delivery times, tracking, costs, and other important logistics information. By placing an order on Stynasonali, you agree to the terms of this policy.

1. Shipping Coverage

We currently ship to all locations within the United States. At this time, international shipping is not available. If we expand our shipping services in the future, updates will be reflected in this policy.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment verification.
  • Processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • If your order contains multiple items, they may be shipped separately based on availability.

3. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to meet your needs:

  • Standard Shipping – Estimated delivery within 5-7 business days
  • Expedited Shipping – Estimated delivery within 2-4 business days
  • Overnight Shipping – Next-business-day delivery (available for select locations)

Shipping times are estimates and may vary due to external factors such as weather conditions, carrier delays, or high shipping demand.

4. Shipping Costs

Shipping fees are calculated based on:

  • The weight and dimensions of your order
  • The shipping destination
  • The chosen shipping method

Shipping costs are displayed at checkout before order confirmation. Occasionally, we may offer free shipping promotions, which will be announced on our website.

5. Tracking Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using:

  • The tracking link provided in the email
  • The shipping carrier’s website for real-time updates

If you do not receive tracking information within 3 business days, please check your spam folder or contact info@stynasonali.com for assistance.

6. Shipping Delays & Issues

While we strive for timely deliveries, there may be delays due to:

  • High shipping volumes during peak seasons (holidays, promotions)
  • Carrier service disruptions (weather events, technical issues)
  • Incorrect or incomplete shipping addresses

If your package is delayed beyond the estimated delivery time, we recommend:

  • Checking the tracking status for updates
  • Contacting the shipping carrier directly for details
  • Reaching out to our customer service team if further assistance is needed

7. Address Accuracy & Undeliverable Packages

It is the customer’s responsibility to provide an accurate shipping address at checkout. If a package is returned due to an incorrect or incomplete address, customers may be responsible for additional shipping fees to resend the order.

If a package is deemed undeliverable due to an invalid address or multiple failed delivery attempts, the order may be:

  • Returned to our warehouse and eligible for a refund (minus shipping fees)
  • Resent upon customer request with applicable re-shipping charges

For address corrections after an order is placed, please contact us immediately. Once an order has been shipped, we cannot modify the shipping address.

8. Lost or Stolen Packages

If a package is marked as delivered but has not been received:

  • Check with neighbors, household members, or building management for possible delivery.
  • Verify the shipping address provided at checkout.
  • Contact the shipping carrier for additional delivery details.

If the package is still missing, please contact us within 7 days of the marked delivery date. While we will assist in filing claims with the shipping carrier, Stynasonali is not responsible for lost or stolen packages once marked as delivered.

9. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, notify us within 7 days of delivery:

  • Email info@stynasonali.com with your order number and clear photos of the issue.
  • We will assess the situation and provide a replacement or refund based on the damage or error.
  • Customers will not be charged for return shipping in the case of a defective or incorrect order.

10. International Shipping & Customs

At this time, Stynasonali does not offer international shipping. If we expand our shipping coverage in the future, all customs duties, taxes, and fees for international shipments will be the responsibility of the buyer.

11. Order Cancellations & Changes

Orders can only be canceled or modified before processing. Once an order is packed or shipped, it cannot be changed. To request a cancellation or modification:

  • Contact us immediately at info@stynasonali.com with your order number.
  • If the order has already been processed, you will need to follow our Refund and Return Policy after receiving the item.

12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the latest effective date. Continued use of our website after modifications constitutes acceptance of the updated terms.

13. Contact Us

For any shipping-related inquiries, please contact us:

📍 Address: 1601 Harrison Rd, Brenham, Texas (TX), 77833
📞 Phone: (979) 830-0939
✉ Email: info@stynasonali.com
🌐 Website: https://stynasonali.com/

Thank you for shopping with Stynasonali!