Sales Policy of Stynasonali

Effective Date: January 8, 2025

At Stynasonali, we are committed to providing our customers with high-quality, modern, and luxury furniture and home decor. Our Sales Policy outlines the terms and conditions of purchasing items from our website https://stynasonali.com and ensures a transparent and enjoyable shopping experience. By making a purchase on our website, you agree to the following terms and conditions.

1. Product Availability

While we strive to keep our inventory up to date, some products may be out of stock or discontinued. In such cases, you will be notified as soon as possible. If an item you ordered is unavailable, we will offer the following options:

  • Backorder: We may offer you the option to place the item on backorder. We will provide an estimated shipping date.
  • Substitution: We may suggest a similar product of equal or greater value.
  • Refund: If the item is unavailable and no satisfactory solution can be found, we will issue a full refund.

2. Pricing

  • Listed Prices: All prices displayed on the Stynasonali website are in USD and are subject to change without prior notice. We make every effort to ensure that prices are accurate; however, errors may occasionally occur. In the event of an error in pricing, we reserve the right to cancel or adjust the order as necessary, and we will notify you before proceeding with the adjustment.

  • Promotions and Discounts: We may offer seasonal sales, promotions, or discounts on certain items. These offers may have specific terms, including limited time periods or product exclusions. Please check the details of each offer before making your purchase.

  • Taxes and Duties: Sales tax will be applied to your order based on your shipping address and local tax laws. International customers may also be subject to additional customs duties or taxes, which are the responsibility of the customer.

3. Order Confirmation

After placing an order on our website, you will receive an order confirmation via email. This email will contain the details of your purchase, including the items ordered, the total price, and estimated shipping time. Please review the information carefully. If you notice any discrepancies, contact us immediately at info@stynasonali.com or call (979) 830-0939.

Please note that receiving an order confirmation email does not guarantee the item is in stock or that the order will be fulfilled. Orders are subject to availability and further verification.

4. Payment Methods

We accept various payment methods to make your purchase as convenient as possible:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also pay securely via PayPal.
  • Other Payment Methods: Additional payment options may be available at checkout, depending on your location.

Payments are processed securely through trusted third-party payment gateways, and we do not store your credit card details. By making a purchase, you authorize us to charge your payment method for the total amount of your order, including taxes and shipping fees.

5. Order Processing and Shipping

  • Order Processing Time: After your order is placed, we typically process orders within 1-3 business days. If you place an order during a busy period (e.g., holiday season), processing may take longer. We will keep you updated on any delays.

  • Shipping: We offer various shipping options, including standard and expedited shipping. Shipping costs will be calculated at checkout based on your shipping address, the weight of the items, and the selected shipping method. Shipping times vary depending on your location and the shipping carrier.

    • Domestic Shipping: For U.S. customers, we offer standard shipping within 5-7 business days for most locations. Expedited options are also available.
    • International Shipping: We ship to select international destinations. Please note that international shipping may take longer, and additional customs duties, taxes, and fees may apply. These costs are the responsibility of the customer.

  • Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can track your order through the carrier’s website using this tracking number.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We can cancel your order if it has not been processed or shipped. Once an order has been shipped, it cannot be canceled. You will need to follow our Return Policy to return the item once it has been delivered.

7. Gift Cards

  • Purchasing Gift Cards: We offer electronic gift cards for sale on our website. Gift cards are available in various denominations and can be redeemed for any product available on the Stynasonali website.

  • Gift Card Terms: Gift cards are non-refundable, cannot be exchanged for cash, and cannot be applied to previous orders. If you lose your gift card, we are not responsible for replacing it unless proof of purchase can be provided.

  • Gift Card Expiry: Gift cards do not expire. However, they cannot be used to purchase additional gift cards or for payment of taxes or shipping fees.

8. Product Warranties

We stand behind the quality of our products. Many of our furniture items come with a manufacturer’s warranty against defects in materials or craftsmanship. Warranty periods and coverage may vary by product. Please refer to the product details or contact us for more information on warranty coverage for specific items.

If you experience any issues with a product that is covered under warranty, please contact us immediately at info@stynasonali.com. We will guide you through the warranty process to resolve the issue.

9. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of receiving the item. To expedite the resolution process, please provide the following:

  • Photos of the damaged or defective item
  • A description of the issue
  • Your order number and contact details

Once we have received this information, we will arrange for a replacement or full refund, including any shipping charges, as appropriate. We may also request that the damaged item be returned to us.

10. Returns and Exchanges

If you are not satisfied with your purchase, please refer to our Return Policy for information on how to initiate a return or exchange. Please note that returns and exchanges are subject to certain conditions, including product condition, return time frame, and proof of purchase.

11. Changes to the Sales Policy

Stynasonali reserves the right to modify or update this Sales Policy at any time. All changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please do not hesitate to contact us:

  • Email: info@stynasonali.com
  • Phone: (979) 830-0939
  • Address:
    1601 Harrison Rd,
    Brenham, Texas (TX), 77833

By making a purchase from Stynasonali, you acknowledge and agree to the terms of this Sales Policy. We are committed to providing you with a hassle-free shopping experience and exceptional customer service. Thank you for choosing Stynasonali!